Returns Policy

Date Posted:1 March 2021 

1. General
   1. Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
   2. C-Mac Industries is happy to assist our customers who wish to return or exchange goods purchased from our online store. Our returns policy stands in addition to your rights under the Australian Consumer Law.
       
2. Cancellation and Change of Mind
   1. In the event that you receive the products or services you have purchased as stated, but that you simply change your mind, and request a refund, a 20% restocking fee may apply. The goods must be in a new, unused conditions and contained within their original packaging. Such a request must be made within 14 days of receipt of goods.
   2. Cancellation and Change of Mind is strictly limited to full price items available from the webstore, and for clarity is not applicable to any custom orders, special orders, services, discounted products, goods or services.
       
3. Products Damaged During Delivery
   1. In the event that the product you ordered has been damaged during delivery:
      1. Please contact us within 5 business days.
      2. Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product at your expense.

 

4. Exceptions
   1. Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:
      1. You misused the said product in a way which caused the problem.
      2. You knew or were made aware of the problem(s) with the product or service before you purchased it.
      3. You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
      4. Any other exceptions that apply under the Australian Consumer Law.
          
5. Shipping Costs for Returns
   1. In the event that a product you have purchased is damaged upon arrival, please contact us and we will discuss whether someone will be sent for repairs or if goods can be returned at reasonable expense for repairs or replacement.
   2. In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, and the sale is governed by the Australian Consumer Law, we shall bear any cost of shipping the said product (the “Returned Product”) back to us, as well as any cost of shipping any replacement product to you.
   3. If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.
   4. If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.
   5. In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.
       
6. Response Time
   1. We aim to process any requests within 5 business days.
       
7. How to Return Products
   1. You can contact us at the end of this Policy to discuss a return using the information.
   2. Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
   3. To be eligible for a refund, repair or replacement, you must provide proof of purchase.
   4. You may be required to provide a government issued identification to qualify for a refund, repair or replacement.
       
8. Contact Us
   If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: via the Resolution Centre in your Account section or info@cmac.com.au.